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Clyde Office
Franklin Office

Main Number - (828) 627-1950

Hear. Better. Always.

Get Help With My Hearing Aids

 
Already have hearing aids? 

We're happy to welcome existing hearing aid users to our practice. Our goal is to help you hear your best and be successful, regardless of where your hearing aids came from.

With a just a few exceptions, we provide fitting, orientation, follow-up care, routine maintenance, and repair for nearly all brands of devices. All of the care and services you receive in our offices are provided by our award-winning team of Audiologists
 

flexible Options to meet your needs  

All hearing aids ordered through our office come with either our 36-month or 12-month HearWell Care Plan. If you transfer to our practice with hearing aids obtained elsewhere, we offer the option of a New Hearing Aid Fitting Plan, our HearWell Care Memberships, or a Fee-for-Service Plan. 

New Hearing Aid Fitting and Orientation 12-Month Treatment Plan: This plan provides comprehensive, unlimited care and service for patients with new (or new to them) hearing aids obtained from outside our office, that have not been fit (programmed) to their hearing loss prescription. To ensure maximum benefit from your hearing aids, we strongly recommend this option to all patients who are new to wearing and using hearing aids. 

This plan includes the following for 12 months:

  • Initial fitting/programmingand orientation of hearing aid/s and related accessories, including probe mic verificationand rehabilitative counseling.
  • Set up and instruction on smart phone/tablet apps.
  • Unlimited access to our Hearing Aid Walk-In Clinic, including all supplies and services performed (excludes receivers and custom ear molds).
  • Unlimited scheduled office visits with one of our audiologists for programming adjustments, aural rehabilitation, counseling, or other hearing aid-related needs.
  • Unlimited access to our twice-monthly group communication strategies lunch sessions.
  • Complimentary repair processing– enjoy no service charge for in-warranty devices sent to the original manufacturer for repair. Includes all office visits related to the repair ($150 value). 

HearWell Care Membership: We offer extended care memberships for patients who have reached the end of their initial treatment plan or are established hearing aids users transferring their care to our office who prefer the convenience, value, and peace of mind of unlimited, comprehensive care packages.

The HearWell Care Membership includes:

  • Unlimited access to our Hearing Aid Walk-In Clinic, including all supplies and services performed (excludes receivers and custom ear molds). 
  • Complimentary repair processing- no service charge for in-warranty devices sent to the original manufacturer for repair. Includes all office visits related to the repair.
  • Unlimited scheduled office visits with one of our audiologists for hearing aid programming adjustments, aural rehabilitation, counseling, or other hearing aid-related needs ($275 per hour value).
  • Unlimited access to our twice-monthly group communication strategies lunch sessions ($25 per event value).
  • Enjoy a discount on our Platinum or Gold Extended Warranty Plans*

Please Note:

  • The HearWell Care Membership is for patients who are already wearing their hearing aids on a regular and consistent basis and does not include fitting and orientation. 
  • These packages do not provide device repair or loss & damage warranty if aid/s are out of original warranty. Select our Platinum or Gold Extended Warranty Package for this coverage.


Fee For Service Plan: Fee-for-service means that office visit fees are paid for each appointment or service as it occurs. A pay-per visit plan can be a good option for our patients who do not need to visit our office very often, live in the area part-time, or who prefer to minimize upfront expenses.

All diagnostics are billed separately and will be submitted on your behalf to your insurance as applicable. In some cases, you might be responsible for the remaining balance, regardless of which plan you are on.