My name is John M. and I have been a patient of Dr. Ericka Hendrickson and her staff at Mountain Audiology for a little over three years now. I have medium to severe hearing loss, and was referred to them by my Audiologist, Dr. Seth Rosenburg of Western Carolina Ear, Nose, and Throat of Clyde, NC.
I would like to say that since that time, I received great service and expert care. Their staff is professional and offers great customer service.
When I first was seen by the office staff, Dr. Erika Hendrickson performed an initial hearing test on me to establish a baseline and to see how bad my hearing actually was. Then after my hearing loss results were analyzed, Dr. Hendrickson then consulted with me to see what options were available to help me hear better.
I tried on two or three brands and types of hearing aids and finally selected one based upon my requirements and financial means. I believe the original aids were from Phonak Audeo. I was fitted and the hearing aids were then configured to help make up for my hearing difficulties. Dr. Hendrickson then provided full instructions as to how to use them.
They then sent me home for two weeks with a follow up appointment to come back for any needed adjustments and our questions. They even provided free batteries for about a month and other needed accessories.
About a year later I had trouble with my Phonak Audeo hearing aids. For some reason my set would keep turning off and on, even with fresh batteries. It was very frustrating. I went back and consulted with Dr. Hendrickson and she decided to switch them out for a similar type of hearing aid. The new ones were made by Oticon OPN and no extras monies were paid for the swap out.
I am scheduled for follow up hearing evaluations every year as my insurance dictates and the office staff always works to see that proper records are kept to keep my warranty and my insurance in force.
I have no complaints at all with Mountain Audiology or their staff and would recommend them to anyone who might need hearing aids and our other hearing related services. Their hours are very customer friendly and they even provide a time on most days to bring in hearing aids for minor adjustments. I have used that service several times.
The only negative thing I have to say is that they do not have an office in Franklin, NC where I live, But they make up for it by offering to mail batteries and other accessories so that I won’t have to come to Clyde to pick them up.
Yes, I would refer them to anyone who desires to have a pleasant, non-threatening, customer friendly experience.
- John M., April 26, 2019
“When I started going deaf it only seemed that sound was fuzzy and people had to repeat things. I heard words that “sounded like” what was being said, making some laughable sentences. For a long time this was tolerable but finally I required hearing aids. As soon as I put them in I was shocked at the things that had been slowly lost as I slowly lost hearing. Tiny and unrecognized sounds of living things and the sounds of wind and water over small surfaces came back to me. Using hearing aids opened up all the world around me, ‘walls‘ receded, space around me expanded, and sounds around me became three dimensional. The feeling of being in a shoe box, far away from the activity I saw and even participated in, went away. Also, I have long had moderate tinnitus but by using the hearing aids the tinnitus seems to have receded, allowing me to focus my attention elsewhere.”
- Julie Nathan
“Hearing aids have helped me greatly! When I came here I could not hear anything. At church, I could not participate in Sunday School. After I got my hearing aids, I could hear! I could hear and understand the preacher and the Sunday school teachers.”
- Barbara J. Henson
“After testing and explanation of the problem, I was fitted with hearing aids. I have worn them for one year and am very pleased. I highly recommend Mountain Audiology and their staff members.”
- Jean A. Suarez
“Over the past few years, my hearing loss was so gradual that I never noticed it. Recently, I became aware of missing parts of conversations and having to ask people to repeat what they said. With Dr. Gant's help, I can now hear conversations and sounds missed for some time. What a joy it is to receive such a gift and to be able to hear again. Many thanks to Dr. Gant and the staff at Mountain Audiology.”
- John Meinecke
“You just don't realize what you are missing until you don't have to miss it anymore.”
- Hugh Russell
“I first met Dr. Leslie Gant at Mountain Audiology in March, 2001. My first hearing aids were the old "in the ear" style, and they worked very well. Later, I bought the new "over the ear" style and they are much improved over the old style. Dr Gant has always listened to my needs and wants, and has never tried to sell me something I didn't need or want.
One advantage in dealing with Mountain Audiology is that they can buy hearing aids from several different manufacturers. They can survey the market and select the best fit for the patient.”
- Walter Miles
“Thank goodness for Dr. Gant and Mountain Audiology. This is my second pair of aids and I love them!”
- Sandra Kirkpatrick
“Thank you for the outstanding professional service that you provided. With great patience you have restored my hearing to normal. I am grateful to you as are my wife, family, and friends.”
- Bob Taro
“I enjoy everything much more now- sounds, music, and talking. I can listen to people talk now and understand all the words. I have not heard birds and crickets in so many years- the first night I heard them I thought we lived in a jungle!”
- Luann Cook
"I have dealt with many audiologists over the year with my mom's severe hearing loss. There is definitely no one better than Dr. Leslie. She has the knowledge and up to date technology, besides being a wonderful, caring person."
- Janet Oryson