Get Directions -
Clyde Office
Franklin Office

Main Number - (828) 627-1950

Hear. Better. Always.

Our Hearing Aid Treatment Plans

 
Flexible Options

Hearing aids play an important role in helping you hear well again, but they are only one part of the equation. To help ensure the most benefit from your treatment, all devices ordered from our office include one of our HearWell Care Plans. 

Mountain Audiology offers different treatment plan options to suit your needs. Select either our 48 Month, 36 Month, 12 Month or 6 Month HearWell Plan*

Our 36 and 48 Month Comprehensive HearWell Care Plans Includes - 
  • Hearing aids selected by you and your Audiologist
  • Custom ear molds, if needed 
  • 36 or 48 month supply of batteries 
  • Electronic hearing aid dryer 
  • Dispensingfitting/programming, and orientation of the hearing aids and related accessories.
  • Verification of your hearing aid programming to your prescription using Real Ear Measurements (aka speech mapping or probe mic).
  • Programming and instruction on all related accessories. 
  • Installation, set up and instruction of smart phone/tablet apps.
  • Unlimited follow-up appointments for hearing aid care and services 
  • Rehabilitation and counseling, including complimentary 3-month enrollment to clEAR, our auditory-brain rehabilitation program and complimentary monthly group communication strategies lunch hosted in our office by one of the Audiologists.
  • Unlimited access to our walk-in clinic for hearing aid care 
  • Unlimited in-office repairs and maintenance 
  • Complimentary repair processing - no service charge for in-warranty devices sent to the original manufacturer for repair. Includes all office visits related to the repair 
  • Complimentary use of loaner hearing devices of similar or higher technology, programmed to your prescription, if your devices are sent to the manufacturer for repair.
  • At the end of your plan, enjoy a 20% discount on extended care and warranty plans 

 

Our 12 Month FLEX HearWell Care Plan includes - 
  • Dispensingfitting/programming, and orientation of the hearing aids and related accessories.
  • Verification of your hearing aid programming to your prescription using Real Ear measurements (aka speech mapping or probe mic).
  • Programming and instruction on all related accessories. 
  • Installation, set up and instruction of smart phone/tablet apps.
  • Rehabilitation and counseling, including access to our complimentary monthly group communication strategies lunch hosted in our office by one of the Audiologists.Complimentary repair processing - no service charge for in-warranty devices sent to the original manufacturer for repair. Includes all office visits related to the repair 
  • 3 follow up office visits (4 visits total) 
  • 4 walk-in clinic visits for hearing aid cleaning, maintenance, and care (one per quarter)
 
Our 6 month FLEX HearWell Care Plan includes - 

Includes the same great care as the 12 month plan, but for 6 months with 2 total scheduled visits and 2 walk-in clinic visits. *The 6 month option is available only to our patients who are part-time/seasonal residents. 

Peace of Mind 
All hearing aids purchased though our office include a 36 month repair warranty and a 36 month loss and damage policy.

Repair Warranty All hearing aids purchased through Mountain Audiology include a comprehensive 36-month repair warranty with the original device manufacturer. Our office will handle all aspects of having your devices repaired, including sending and receiving them from and refitting them to your prescription.

Loss and Damage All hearing aids purchased through our office also include a 36-month loss and damage policy. Our office handles all aspects of obtaining your replacement and refitting to your prescription - all you have to do is call. Coverage provides for replacement of each device one time during the 36-month device warranty period. A deductible based on the level of technology of your hearing aids will be apply at the time of replacement.

 

Important Information for Our Patients With Discount Plans via their Insurance: Certain insurance plan discounts and "third party administrator" plan contracts determine the amount of care and the services we are able to provide you. They also limit the hearing aids our doctors are allowed to use with their patients. Often times the "discount" is not as much as a savings as it might first appear and the plans do not allow for the follow up care that is needed to be successful with amplification. These programs/discounts are found on some private insurance plans as well as certain Medicare Advantage plans, including some BCBS.

Our goal is to educate our patients about their options so they can make the best choice for their treatment and budget. For some patients, using an available discount plan is not the best option. If you have questions about this, please call our office before scheduling an appointment through one of these plans/companies.

  • If you "self-refer" or your physician refers you, you have the option to choose from one of the treatment plans above. 
  • If you scheduled or are referred to our office by one of these "discount" plans, we are only permitted to offer you the hearing aids and follow up care dictated by the contract.   

We are happy to help you investigate your options and welcome you to call our office to speak with our referral coordinator Tammy Carter. You may also reach her by email at [email protected]

 

Already have hearing aids? We also welcome new patients already wearing hearing aids. Click here to learn more about our hearing aid care and service options for existing hearing aid users.